Refunds & Cancellation

1. Try before you buy

Every certification on CertifyCloudx has free practice papers you can use without paying, so you can judge the questions, explanations and exam simulator before buying Pro.

2. All sales are final

Pro and single-certification passes give immediate access to digital content. Once a purchase is completed, it is non-refundable, including if you stop using the Service, pass or fail an exam, or a provider changes or retires an exam during your plan.

3. When we do refund

We refund in full, to the original payment method, when:

• you were charged more than once for the same purchase;
• you were charged but access was not granted and we cannot fix it within 3 business days of your report;
• a refund is required by applicable law.

Email support@certifycloudx.com within 30 days of the charge with your account email and the date and amount of the payment (and the payment reference starting pay_, if you have it). Approved refunds are issued through Razorpay, our payment gateway, to the original payment method within 7 business days; the time for the money to reach you depends on your bank or card issuer.

4. Cancellation

Pro and passes are bought for a fixed period and do not renew automatically, so there is nothing to cancel: access simply ends when the period expires, and you are never charged again unless you choose to buy again. You can close your account at any time as described in our Privacy Policy; closing an account does not create a refund.

5. Plan changes

If we reduce the features of a plan you have already paid for, we will extend your access or offer a pro-rated refund for the affected period.

These terms form part of our Terms of Service.

Questions about this policy: support@certifycloudx.com. Skelro Technologies (OPC) Private Limited, Bengaluru, Karnataka, India.